Furniture shopping online or in-store: What’s the difference?

Furniture shopping online or in-store: What's the difference?

Today, there are few things you can't get online, but some items just don't make sense to buy sight unseen. It's simply less risky to buy furniture in person.

Why buying furniture online is a mistake

At first glance, buying furniture online may seem like the next logical step. After all, nowadays you can buy pretty much anything online – from groceries to vehicles. However, just because you can order your next sofa online doesn't mean it's the best option.

When you shop online, it's hard to gauge the color, texture and quality of materials. A loveseat that looks ruby red on your computer screen may actually be a shade of dark orange when viewed in person. Likewise, it's hard to tell just what kind of a product you're going to get – that online price might be cheap because the materials are subpar.

If you spend one-third of every day in bed and additional hours on your living room furniture, it just doesn't make sense to risk discomfort for the sake of convenience. Also, as journalist Cameron Huddleston noted, online retailers often charge restocking fees for large returns and may not refund the cost of shipping.

It's hard to gauge textures and colors on a screen.It's hard to gauge textures and colors on a screen.

The benefits of buying local

When you buy furniture from a local business, you support your community and gain the benefit of expert knowledge. For example, if you want to improve your quality of sleep by purchasing a new mattress, a sleep expert can provide a personalized recommendation based on your preferences. Online, you could end up speaking with a chatbot, not a real expert. Already, over 100,000 businesses use chatbots to speak with customers on Facebook, according to VentureBeat.

There's simply no better way to buy furniture than in person, where you can feel the quality of the upholstery, experience the comfort of the cushions and see the true colors of each piece.

Home furniture should last for years, and it can be a significant investment – it's a big risk for a few clicks of a mouse. When you shop in person, you gain peace of mind and likely will get a better deal in the process. Plus, local businesses provide warranty and non-warranty services after sale, so you can keep your furniture looking great, hassle free.

Looking to refresh your home decor? Head to Arwood's Furniture and Mattress! Family-owned and -operated, Arwood's has the largest selection of Missouri furniture. Our knowledgeable staff can help you find the best pieces to match your needs and budget.