Mattress-in-a-box brands claim to offer convenience and comfort at low prices, but are they better for consumers? Here are three reasons to go offline and find your next mattress locally:
1. You can't try before you buy
One of the chief advantages of shopping for a mattress in person is the ability to try out a variety of products before you make a decision. Ordering a mattress online may be convenient, but the process offers no way for you to test the comfort, texture and quality of the products. Shoppers who visit their local mattress stores don't have to settle for a picture; they can run their fingers across the stitching to test its workmanship.
You never know how your body will respond to a new bed until you are able to stretch out on it, close your eyes for a moment and feel the mattress responding to your unique body shape. By the time you are able to perform this important test on an out-of-the-box product, you already own it.
You'll sleep easier when you can try your mattress before you buy it.2. You miss out on tailored advice
When you shop online and reach out to customer service, you may end up talking with a robot. Because chatbots have become all but ubiquitous on the internet's many ecommerce sites, it is increasingly difficult to speak with a human representative.
In fact, a PwC report revealed that over a quarter of surveyed consumers weren't positive if their previous customer service interaction was with an automated chatbot or a human. And though customer service robots may be more convincing than they were five years ago, they still don't know more about mattresses than a trained salesperson.
3. You risk picking an untested product
It's always good to have a choice when making a major purchase, but the number of mattress-in-a-box brands has grown to such a great number in a few short years that you may get lost in search result pages trying to find the best one.
According to Curbed, even industry insiders can't keep the number straight: Some say there are close to 150 online brands, though another estimate clocks the number of manufacturers at nearly 500. Most of these brands sell only a single product, so if you're looking for something specific, you could end up wading through a pile of untested, unreviewed brands.
If you're looking for a better night's sleep, head to Arwood's Furniture and Mattress! Family-owned and -operated, Arwood's has the largest selection of Missouri furniture. Our knowledgeable staff can help you find the best mattress for your needs and budget.
